Frequently Asked Questions

How do I activate my account?
Go to the Stats4all.com settings manager. Choose the 'Get Script' option: then select, copy and paste the script into the HTML page that Stats4all.com has to count. Repeat this for every other HTML page that you want to include in your Stats4all.com statistics. Please send an email to our helpdesk if you still have any questions to ask.

How can I change my account settings?
Use the Stats4all.com settings manager. With the Stats4all.com settings manager you can edit your account information, change or reset your password, reset the account, get the latest script and more.

I registered an account but what do I do next?
After you have registered an account, you will receive an automatic reply within minutes confirming that your registration is being processed. When your registration has been processed by Stats4all.com you will receive an email with detailed instructions on how to activate your account.

My account is not registering hits
As of May 1st, all free accounts are no longer served by Stats4all.com. Stats4all.com accepts accounts with a Dutch invoice address only, please send an email to our helpdesk if you still have any questions to ask.

What is the difference between a hit and a visitor?
A hit is an individual pageview, i.e. if someone visiting your site views 3 pages, Stats4all.com will register 3 hits and 1 visit. A visit is defined as a hit orginating from the same IP-address with a maximum time between two hits of 20 minutes. If a user visits your site in the morning and if that same user visits your site in the evening, this is registered as 2 visits because the visits are more than 20 minutes apart.

I only use Stats4all.com on one page and I get more hits than visitors. How is this possible?
If you are only using Stats4all.com on one page and a user hits the reload button than you get more hits than visitors. Also if you put the Stats4all.com script on your main page and the users comes back to this page within 20 minutes then this is not registered as a new visit.